Clinic Policies

We can’t wait to see you in the clinic. To have the best possible experience, please review our policies before your visit.

Appointment Policies

Your first patient experience begins with a consultation appointment. This is a busy and important visit that includes a full skin assessment, before photos of treatment areas, product and procedure planning, and one-on-one time with Dr. Menezes to ask questions and get the answers you need. Consultation appointments are 45 minutes and a $100 deposit is required. Deposit amount will be applied toward products and services. Deposit is non-refundable for no-shows and cancelations made less than two business days before appointment. 

Please arrive 15 minutes ahead of your scheduled appointment to complete new patient forms if you are a first-time patient. Call the clinic at 808-855-8436 to make an appointment now.

Deposits and Payment

For new patients a $100 deposit is required to schedule your consultation and full payment for services is due at the time the service is provided. Your deposit will apply toward your total purchase amount.

Cancellations and “No-Shows” Policies

If you need to cancel or reschedule your appointment, two-business days notice is required. Deposit is non-refundable and no-shows may be charged for services.  

Children and Pets

For the safety of our patients and our staff, please do not bring children under the age of 12, pets or therapy animals of any kind to your appointment. Trained service animals are permitted in compliance with the Americans with Disabilities Act. If you arrive with children or pets we will kindly ask you to reschedule your appointment.

Comfort

For your comfort, we encourage you to communicate with our staff throughout your procedure. Please discuss any special needs or preferences that will make your experience more comfortable.  

Safety

Please inform Dr. Menezes if you are pregnant, have high blood pressure, heart ailments or any conditions that may make you sensitive to heat and skin care products. Please discuss any allergies with Dr. Menezes during your consultation.  

Clothing and Personal Possessions

Patients are encouraged to leave valuables at home. Melinda Menezes, MD is not responsible for any lost or damaged items.  

Privacy and Data Protection

Your privacy is important to Melinda Menezes, MD and it will be respected. Melinda Menezes, MD is a HIPAA compliant clinic.

Insurance

Insurance does not cover aesthetic consultations or services. Deposits can be made with cash or credit card. Financing is available with GreenSky Patient Solutions.