Clinic Policies Regarding COVID-19

Updated 11/13/2020: Safety is our top priority. Please help us keep you and our community safe by reviewing our updated operating policies and procedures.

Hours of Operation

Monday through Friday 9:00 a.m. to 4:00 p.m. 


Appointments are required. No walk-ins allowed. Call the clinic at 808-855-8436 to make an appointment. For general questions about products or services you may email

Skin Fitness Product Orders and Pick-Up

Walk-in shopping and product pick-up is not permitted at this time. Call the clinic at 808-855-8436 to place an order, pay, and schedule a pick-up time. Call when you arrive to pick-up and we will bring your products out to your car. You may also order products online from the manufacturers here.

Patient Registration

  • Existing Patients: You are required to complete consent forms in your TouchMD account before every appointment. Consents will be assigned to your TouchMD account the week of your appointment. Please complete them before you arrive.

  • New Patients: Welcome! When you call to make your first appointment our staff will use the personal information you provide to create your electronic medical record in PatientNow. You must consent to receive email communication, as you will be sent two emails from PatientNow that will allow you to confirm your identity and complete your record.

TouchMD and Consents

TouchMD is an interactive patient platform where you will find your treatment and COVID consent forms, as well as pre- and post-care information. New patients will receive an email from TouchMD to register and create a password. Consent forms are loaded into your account the week of your scheduled appointment(s). Please complete consents before every appointment.

If you need help with PatientNow or TouchMD registration, please call 808-855-8436.

Safety Policies

We have adopted the following protocols and procedures. Patients visiting the clinic must comply­­.

  • Appointment Check-In: When you arrive at the clinic for an appointment, call 808-855-8436 from your vehicle. You will be asked a series of pre-appointment health screening questions.
  • Guests: Only patients with scheduled appointments are allowed in the clinic. Children, pets, friends, and family members are not allowed to accompany you.
  • Food and Drinks: No food or drink is allowed in the clinic at this time.
  • Travel or Illness: If you or anyone in your household have traveled outside of Kauai within two weeks of your scheduled appointment or experienced any flu- or cold-like symptoms, please reschedule your appointment.
  • Masks: Everyone at Melinda Menezes, MD is required to wear a mask while inside the clinic. Patients may remove masks for treatment only when instructed to do so by a clinical staff member.
  • Social Distancing and Sanitation: To maintain social distancing, fewer patients are being seen in a day to accommodate rigorous cleaning and sanitation. Patients will be escorted into the clinic and asked to sanitize their hands upon entry. Plexiglass dividers have been installed at our front desk. Please do not reach over or around the dividers. Meticulous cleaning is a standard practice at our clinic and we will continue to wash our hands and disinfect all surfaces frequently

Telehealth Consultations and Follow-Ups

Melinda Menezes, MD can also offer HIPAA compliant Telemedicine appointments via for Skin Fitness consultations and follow-ups. is a browser-based telehealth service you can use from any mobile device or computer. For more information about telehealth appointments and availability please call the clinic at 808-855-8436.