Clinic
Policies

APPOINTMENT POLICIES

Appointments are required for services. Walk-in product pick-up and shopping is welcome for our established patients. 

All new patients begin with a consultation appointment. This is a busy and important visit that includes a full skin assessment, before photos of treatment areas, product and procedure planning, and one-on-one time with Dr. Menezes to ask questions and get the answers you need. 

Consultation appointments are 45 minutes and a $100 deposit is required. The deposit amount will be applied toward products and services. Deposit is non-refundable for no-shows and cancellations made less than two business days before the appointment. Please complete new patient medical history and forms online if you are a first-time patient. Call the clinic at 808-855-8436 to make an appointment now.

CLINIC PROCEDURES

Existing PatientsYou are required to complete consent forms in your TouchMD account before every appointment. Consents will be assigned to your TouchMD account the week of your appointment. Please complete them before you arrive.

New Patients: Welcome! When you call to make your first appointment our staff will use the personal information you provide to create your electronic medical record in PatientNow. You must consent to receive email communication, as you will be sent two emails from PatientNow that will allow you to confirm your identity and complete your record.

TOUCHMD & CONSENT

TouchMD is an interactive patient platform where you will find your treatment and consent forms, as well as pre and post-care information. New patients will receive an email from TouchMD to register and create a password. Consent forms are loaded into your account the week of your scheduled appointment(s). Please complete consents before every appointment. If you need help with PatientNow or TouchMD registration, please call 808-855-8436.

DEPOSITS & PAYMENTS

For new patients, a $100 deposit is required to schedule your consultation and full payment for services is due at the time the service is provided. Your deposit will apply toward your total purchase amount.

CANCELLATION POLICY

If you need to cancel or reschedule your appointment, two-business days’ notice is required. Deposits are non-refundable and no-shows may be charged for services.  Accounts demonstrating a pattern of late cancellation or no show will be required to leave a 50% deposit for services.

CHILDREN & PETS

For the safety of our patients and our staff, please do not bring children under the age of 12, pets or therapy animals of any kind to your appointment. Trained service animals are permitted in compliance with the Americans with Disabilities Act. If you arrive with children or pets we will kindly ask you to reschedule your appointment.

PERSONAL ITEMS, SAFETY, & COMFORT

Patients are encouraged to leave valuables at home. Melinda Menezes, MD is not responsible for any lost or damaged items. Please inform Dr. Menezes if you are pregnant, have high blood pressure, heart ailments or any conditions that may make you sensitive to heat and skin care products. Please discuss any allergies with Dr. Menezes during your consultation. For your comfort, we encourage you to communicate with our staff throughout your procedure. Please discuss any special needs or preferences that will make your experience more comfortable.

PRIVACY & DATA

Your privacy is important to Melinda Menezes, MD and it will be respected. Melinda Menezes, MD is a HIPAA compliant clinic.

INSURANCE

Insurance does not cover aesthetic consultations or services. Deposits can be made with cash or credit card.

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