Frequently Asked


Have questions? We can help. Browse our list of frequently asked questions and contact us via phone or email for further assistance. Every patient will be assigned detailed pre and post treatment instructions in their Touch MD account before any services are administed. We look forward to meeting you or scheduling your next appointment.

General Questions

Our goal is to help you achieve healthy skin and total harmony. We get you there with a personalized plan of at-home, medical-grade skin care, in-clinic procedures, and holistic treatments designed to transform the way you look and feel. At your consultation, Dr. Menezes will take an assessment of your skin health, lifestyle and goals and create a customized treatment plan. Learn more about the consultation visit here.

No. Cash or credit card is accepted for consultation deposits and services

Some of our patients enjoy pre-paying for their services, creating a personal credit on their account. Others drop hints about gift certificates.

If you need to cancel or reschedule your appointment, two business days notice is required. Deposits are non-refundable and no-shows may be charged for services. Review all our clinic policies here.

You will receive a customized treatment plan that will take your budget into account. Review our services menu for starting treatment prices.

The sooner the better! We will do our best to accommodate your schedule but our appointment calendar can fill up 3-4 weeks in advance for our most popular services.

Skin Care

You will discuss your existing skin care routine with Dr. Menezes at your consultation appointment. Bring a list or picture of the products you are currently using so Dr. Menezes can determine how they affect your overall skin health and which products may enhance your results and long term skin health.

Yes. The concentration of active ingredients in the medical-grade skin care lines we carry at the clinic is much greater than what you can find over the counter. Additionally, medical-grade skin care companies use higher quality ingredients that are more stable, have greater absorption, and can penetrate deep layers of your skin. All of our medical-grade skin care options are also backed by clinical research and proven to get results.

Skin Rejuvenation Treatments

Our medical facial is a custom experience like no other facial you have ever received. We combine state-of-the-art cleansing and exfoliating technology with custom serums, boosts, peels, extractions, dermaplaning, and LED therapy for a non-invasive, but highly effective treatment. Our facial offers many benefits over traditional spa facials including; instant skin health improvement and visible reduction of acne, redness, hyperpigmentation, consistent results and improvement of fine lines and wrinkles over time, 75 minute treatment time completely customized to your skin health needs the day you arrive. There is no down time with our medical facial, you’ll leave refreshed and relaxed.

Also known as microneedling, collagen induction treatment uses an automated needling device to create micro-damage to the skin and boost your body’s own ability to produce collagen. Treatment improves the appearance of fine lines, acne scars, melasma, sun damage, overall skin tone and texture. Dr. Menezes uses the SkinPen® microneedling device which is the only device FDA-cleared to treat acne scars. Collagen induction treatment is a non-surgical, in-office procedure with little downtime. For your comfort, a topical anesthetic will be applied to the treatment area and allowed to set for up to 30 minutes. After the anesthetic has set you will wash your face with a gentle cleanser. Most patients describe the procedure as relaxing with a moderate exfoliating and vibrating sensation. After the procedure you will experience some redness and swelling as your body begins the healing process. Do not wear makeup for the rest of the day. For 3-7 days after your treatment you may experience some dryness, itching and peeling. This is normal and will only last for a few days.

PDO and PLLA threads are safe and non-invasive aesthetic treatments that repair, lift, and volumize damaged skin by stimulating your body’s natural collagen production. PDO Threads are made from a surgical-grade, dissolvable material called Polydioxanone which has been used in surgical procedures and wound closure (stitches) safely and effectively for more than a decade. PLLA threads are made from poly-L-lactic acid, the same ingredient used in Sculptra to stimulate collagen production. Effects of thread lifting or regenerative treatment can improve discoloration of skin and scaring, soften wrinkles and stimulate collagen production. Immediately after treatment you may experience some swelling and bruising. Individual results may vary, but in general patients will see final results in 4-6 months and can last 12-24 months.

Professional peels are an excellent way to kick start your skin health routine, target acne, fine lines, and unwanted pigment. Our portfolio of peels includes products from ZO Skin Health, SkinMedica, and Skinbetter Science. Peels are quick and generally comfortable procedures that take 15-20 minutes. Depending on the level of peel Dr. Menezes recommends for your treatment (beginner or advanced) you may feel some stinging or tingling during treatment. After treatment your skin may look a little red, but you can go back to work or resume normal activities right away. Dr. Menezes recommends avoiding strenuous activity or exercise for 24 hours. After treatment your skin will peel or flake for 3-14 days. Avoid makeup during the peeling process if possible, and continue to use a gentle cleanser to keep skin clean. Avoid exfoliating during the peeling process, your skin will naturally peel and flake revealing new, healthy, baby-soft skin.

Our gentle laser treatment is unlike any you have experienced because we pair it with custom boosts, serums and peels to give you radical results. Intensive laser treatments are equally customized. Dr. Menezes uses Clear + Brilliant®, a gentle but powerful laser proven to improve skin tone, texture and fight signs of aging. This treatment works by gently resurfacing and illuminating your skin with laser wavelengths that are absorbed by the water in your skin. Gentle laser treatment is a quick, in-office procedure with absolutely zero downtime. You can return to normal work or social activity and exercise immediately following treatment. You can even apply makeup or skincare products after treatment if you choose. To prepare for treatment, stop using skin care products containing retinol five days before your appointment. Gentle laser treatments can be performed with or without topical numbing cream. If you are pregnant or breastfeeding and do not want to numb you can choose not to use it. Many gentle laser patients choose not to numb and use the  Zimmer chiller for comfortable, targeted cooling instead. If you do choose topical numbing, the cream will be applied to your skin and allowed to set for up to 30 minutes. Once the skin is numb, you will wash the cream off with a gentle cleanser and thoroughly dry your skin before treatment.

Injectable Treatments

Neurotoxin injections treat wrinkles by relaxing the facial muscles that cause them. Common brand names you may recognize include Dysport®, Xeomin®, and Jeuveau®. Dr. Menezes carries a range of injectable wrinkle relaxers and will determine the best product for you based on your skin health goals. During treatment, tiny injections are administered directly to the muscles that cause frown, forehead, or other unwanted lines. Immediately after treatment you may experience some swelling or bruising. Within 7-10 days of treatment you will notice a softening in the appearance of lines with full results in two weeks. Effects from treatment last 3-6 months on average. Individual results may vary.

Facial rejuvenation treatments such as injectable fillers help to reduce facial lines and restore volume to areas of the face that lose volume as we age. Unlike wrinkle relaxers, injectable fillers fill lines, creases, and wrinkles with substances that work with the body to restore youthful volume. Dr. Menezes offers a versatile range of JUVÈDERM® and Restylane® dermal fillers to restore volume, shape and contour your face including the newest flexible gel fillers, Restylane Refyne and Defyne. Dermal filler injections are quick, in-office procedures with little downtime. You may see some swelling or bruising depending on the area of the face you are treating and how deep the injections need to be made. Dermal filler results are long lasting. Most patients maintain results from 6 months up to two years. For best results Dr. Menezes recommends most patients come in for a “touch up” appointment every 6 months.

QWO is the first and only injectable treatment FDA-approved to treat moderate to severe cellulite in the buttocks. QWO is injected directly into unwanted dimples using a small needle. There is little to no downtime with QWO, but moderate bruising, itching, redness and swelling may occur. Full results can be expected in 10 weeks. Dr. Menezes will determine how many treatments you’ll need to get desired results. Most patients will receive three treatments 21 days apart.

Kybella is the only FDA-approved injectable treatment that destroys fat cells under the chin to improve your profile. Deoxycholic acid, the active ingredient, is a naturally occurring molecule in the body that works to breakdown and absorb dietary fat. When injected into the fat beneath the chin, KYBELLA destroys fat cells, and results in a noticeably slimmer profile. Dr. Menezes will examine the area under and around your chin to determine if KYBELLA is right for you and customize your treatment to the amount of fat under the chin and your goals. During your appointment, Dr. Menezes will administer several small injections under your chin, and the injection process takes about 15 to 20 minutes. The exact number of injections needed depends on the amount of fat you have under your chin and your goals. Temporary swelling, bruising, pain and redness are temporary side effects of KYBELLA.

Women’s Health

Many women suffer from vaginal health-related symptoms from childbirth, aging, menopause and cancer treatment that negatively affect their lifestyle. As we age collagen production slows and the moisture and elasticity of our skin declines. Childbirth, menopause and other factors can accelerate this decline in the vaginal area causing symptoms like laxity, dryness, burning and itching that make sex and intimacy uncomfortable. With targeted C02 laser treatment we can stimulate collagen production, increase blood flow and tissue renewal to rejuvenate, and restore your feminine health. Vaginal Rejuvenation is a comfortable, in office procedure that requires no anesthetic or down time. You can return to work and normal activity immediately following your 5-10 minute procedure. Targeted CO2 laser energy is delivered through a wand to the vaginal tissue to stimulate collagen production. Many patients report improvement after a single treatment but most treatment plans require up to three sessions. After the initial treatment plan, an annual women’s health treatment is also recommended to maintain results. Dr. Menezes will work with you to determine the best treatment plan to for your health.

PRP stands for platelet-rich plasma. It is a part of your blood that contains several different growth factors and other cytokines that stimulate soft tissue healing. PRP treatments are 100% natural. They use your own blood platelets to accelerate your healing. Treatment with PRP requires a small amount of blood drawn from your arm, which is spun in a centrifuge. After spinning the PRP serum that remains will be applied to your skin during collagen induction treatment to stimulate cell growth, repair and regeneration.

Like PRP, exosomes are rapidly emerging medical technology that accelerate healing power by isolating and administering products from cells responsible for the development of new tissues. Exosomes are nanoparticles pinched off from cells that contain rich sources of protein, DNA and RNA. Exosomes are not stem cells but can be derived from them. Given the regenerative properties of exosomes they can be used in place of PRP in aesthetic treatment and facial rejuvenation.

IV Micronutrients and LED Light Therapy

LED light therapy on our LightStim Bed is a soothing, non-invasive whole body treatment that accelerates healing after aesthetic treatment and promotes total body rest and relaxation. The LightStim LED Bed is FDA cleared to relieve arthritic pain, minor aches and pains, relax muscles, and increase blood circulation. Dr. Menezes recommends patients add a LightStim session to facial rejuvenation treatments to reduce swelling and bruising. Looking for an energy boost or quiet, rejuvenating place to meditate or just plain zone out? The LightStim Bed is perfect for all of it. Patients can purchase single sessions, add LED treatment on to a service, or buy a 10-pack for anytime use. If you are an athlete, surfer or suffer from chronic pain, try our monthly membership to decrease soreness, reduce pain and accelerate healing after injury. 

IV therapy bypasses your GI tract and administers fluids and nutrients like vitamins, minerals and antioxidants directly to your bloodstream. This effectively hydrates your body and helps you absorb more of the nutrients you need. IV therapy can help improve hydration, nutrition, energy, sleep and stress levels. Treatment is comfortable, painless and relaxing. Treatment options and B12 shots are coming soon.

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